Answers to all your questions about c99

To open an account at c99 you need an active mobile number and a valid email address. Sign up on the registration form with your name, date of birth and a password of your choice. Please note that c99 is only for people aged 21 and above. Each person may hold only one account.

After registration, c99 will send a verification code to the mobile number you provided. Once you enter the code correctly, your account will be activated. Additional identity verification may be required at the time of withdrawal. In that case, the support team will guide you through the process.

Click the "Forgot password?" option on the c99 login page. Enter your registered email or mobile number and a reset link will be sent to you. Use the link within the given time to set a new password. If you run into any trouble, contact us via live chat.

No. According to c99 policy, only one account is allowed per device or per household. If multiple accounts are found, all of them may be suspended and the balances may be forfeited. Play honestly and enjoy all the benefits with a single account.

Yes, you can update your mobile number from the profile settings after logging in to your account. For security purposes, an OTP verification will be sent to your current number. If your old number is no longer active, contact live chat support with proof of email.

The minimum deposit at c99 is ৳100 — this limit applies to all payment methods including bKash, Nagad, Rocket and Upay. Starting with a small amount gives you a good chance to get familiar with the platform. There are no hidden fees.

A bKash payment is usually added to your c99 account within a few minutes. There may be a slight delay during peak network hours. If your balance does not appear after the payment is complete, contact live chat with your transaction ID.

The minimum withdrawal amount from c99 is ৳500. Approved withdrawals generally reach your bKash, Nagad, Rocket or Upay account within 10 to 45 minutes. Make sure your mobile number is correct when submitting a withdrawal request.

Yes. Both deposits and withdrawals can be done at c99 using Nagad. Along with Nagad, bKash, Rocket and Upay can also be used with the same convenience. The minimum deposit is ৳100 and the minimum withdrawal is ৳500 for all methods.

c99 does not charge any deposit or withdrawal fees on its own. However, your mobile banking provider (bKash, Nagad, etc.) may apply its own transaction charges — that is governed by the respective service's own policy.

A withdrawal may be rejected due to incomplete wagering requirements, an incorrect mobile number or missing identity verification. Contact c99 live chat and the support team will explain the reason and help you resolve it. The issue is usually resolved quickly.

BPL and various other tournament matches are available in the cricket section of c99. You can place pre-match bets before the match starts and live bets while the match is in progress. To bet, log in, choose your preferred match and market, enter the amount and confirm. Betting markets include match winner, toss, top batsman and many other options.

RTP or Return to Player is the theoretical rate at which a slots game returns a percentage of total bets to players over the long term. For example, a 96% RTP means an average of ৳96 comes back for every ৳100 wagered — but this is an average across millions of spins, not a guarantee for every session. RTP is simply an indicator for understanding a game's payout behaviour.

In the live casino section of c99 you can play with real dealers via live video stream from providers like Evolution Gaming and Ezugi. Popular games including Baccarat, Roulette, Blackjack and Teen Patti are available 24 hours a day. You need a balance in your account to place real money bets.

Yes. c99 is built with a fully mobile-friendly design that runs smoothly on any Android or iOS browser. All games, betting and payment features are accessible directly from the browser without downloading a separate app. The interface automatically adjusts to fit your screen size.

c99 offers games from internationally recognised providers such as Pragmatic Play, PG Soft, JILI and Spribe. These providers use Random Number Generators (RNG) in their games, which are verified by independent auditors. c99 itself is also committed to fair play.

Yes. In the cricket section of c99 you can bet in real time on live matches from IPL, T20 World Cup and ICC tournaments. Odds change rapidly during a match, so placing your bet at the right moment is part of the strategy. Bangladesh Tigers matches are also available here.

The c99 welcome bonus is a 150% bonus on your first deposit, up to a maximum of ৳5,000. Once you open a new account and deposit for the first time, the bonus is added automatically. Example: deposit ৳2,000 and you get ৳3,000 as a bonus, making your total balance ৳5,000.

A wagering requirement is the condition that specifies how many times you need to bet before you can withdraw bonus funds. c99 bonuses carry a 20x wagering requirement, meaning if you receive a ৳3,000 bonus you need to wager a total of ৳60,000 before you can withdraw. Meeting this condition is not difficult — regular play will naturally fulfil it.

The c99 VIP program has four tiers: Bronze (weekly cashback up to 0.2%), Silver (up to 0.4%), Gold (up to 0.6%) and Platinum (up to 0.8%). Your tier advances as you play regularly and your weekly cashback increases along with it.

Which games or sections bonus balance can be used in depends on the terms of the specific bonus. Generally the welcome bonus applies to slots and casino games. Read the bonus terms and conditions or ask via live chat for details on eligibility for cricket betting.

Yes. Taking a bonus at c99 is optional. You can play directly with your deposited funds without activating a bonus and withdraw at any time (minimum ৳500). Playing without a bonus means no wagering requirement to deal with — a preference for many experienced players.

c99 is only for people aged 21 and above. You must provide your date of birth at registration and age is confirmed during the verification process. Any account found to belong to an underage person will be closed immediately.

c99 uses SSL encryption technology to keep all data secure. Your personal information is never sold to third parties. Payment information is processed directly through bKash or Nagad's own secure gateways. Read our privacy policy for more details.

c99 places the highest importance on responsible gaming. If you feel you want to manage your gaming habits, you can request a temporary or permanent self-exclusion via live chat or email. During this period you will not be able to log in to your account or make deposits. Visit the responsible gaming page for more details.

Change your password immediately and notify c99's 24/7 live chat. The support team will review the account activity and take the necessary security measures. Using a strong password and not sharing your login details with anyone is the best way to stay secure.

The c99 support team is available 24 hours a day, 7 days a week in Bengali. Click the live chat button on any page of the site for immediate help. You can also reach us by email at [email protected] — but for urgent matters, live chat is the fastest option.

To permanently close your account, write to live chat or to [email protected]. Make sure to withdraw any remaining balance before closing. The support team will complete the process and confirm. This option is always available to support responsible gaming.