For ages 21+ only

Responsible Gaming at c99 — Your Safety Is Our Priority

c99 believes that online gaming is entertainment — not a burden. We are committed to helping you play safely, mindfully, and in good health.

Our Commitment to Responsible Gaming

c99 is a trusted online betting and casino platform in Bangladesh. We firmly believe that gaming is for enjoyment — not a source of financial stress or mental hardship. Responsible gaming means playing with awareness, understanding your limits, and not letting entertainment become a burden.

On our platform you will find deposit limit controls, self-exclusion tools, a time-out option, and 24/7 support. Responsible gaming at c99 means you are always in control.

Remember: Gaming is a form of entertainment. You should not gamble to cover living expenses or pay off debts.

c99 is for people aged 21 and above only. Age verification at account registration is mandatory.

Principles of Safe Play

  • Bet for entertainment only
  • Do not try to chase losses
  • Set a budget and stick to it
  • Do not play under the influence of alcohol or when under stress
  • Set time limits for your play
  • Put family and social responsibilities first

Our Protection Tools

c99 gives you several practical tools to manage your own gaming habits.

Set Deposit Limits

Set a daily, weekly, or monthly deposit limit. Once a limit is set it takes effect immediately, and changing it requires a designated cooling-off period. This protects you from spending beyond your budget.

Time-Out Feature

If you want a short break, set a time-out — from 24 hours up to 6 weeks. During this period your account will be temporarily suspended. Once the break ends, access is restored automatically.

Self-Exclusion

If you feel gaming is getting out of your control, choose self-exclusion. Options range from a minimum of 6 months to permanent self-exclusion. During this period it will not be possible to open a new account.

Bet History and Spend Tracking

View your complete betting and transaction history at any time. Regularly review how much time and money you are spending. Awareness is the first step toward responsible gaming.

Reality-Check Reminders

During extended play sessions you will receive reminders at set intervals showing how long you have been playing. This keeps you aware and helps you take a break at the right time.

24/7 Support Service

Our support team is always ready to help with any responsible gaming concern. Chat in Bengali via live chat or reach us by email — we will help without judgment.

Warning Signs of a Gambling Problem

If you notice any of the following signs, seek help right away.

Important: Gambling addiction is a recognised mental health condition. It is not a sign of weakness — seeking help takes courage.

  • You keep betting in an attempt to recover lost money
  • You are spending more than the limits you set for yourself
  • You are hiding your gaming from family and friends
  • You are betting with borrowed money or by using your savings
  • You cannot stop playing and feel restless
  • Your work, studies, or relationships are suffering
  • You feel irritable or anxious when you are not playing
  • You have tried to take a break but have not been able to

Ask Yourself

Answer these questions honestly:

  • Am I playing for entertainment, or hoping to make money?
  • Am I betting more than I can afford?
  • Is gaming affecting my daily life?
  • Are my loved ones worried?
  • Does gaming feel compulsory to me?

If you answer "yes" to more than one question, please speak with our support team.

Age Verification and Minor Protection

To open an account at c99 you must be 21 years of age or older. We apply an age verification process at registration and may request identity documents if needed. If there is any suspicion that an account belongs to a minor, it will be suspended immediately.

If a younger member of your household uses your device, use browser-based parental control software. Do not share your c99 account password with anyone.

If any minor attempts to access our platform, please notify us immediately at [email protected] — we will act quickly.

21+

Age Requirement

The minimum age to use c99 is 21 — no exceptions.

Verification Process

Identity document verification may be required at registration.

Password Protection

Do not share your account password with anyone.

Device Safety

Keep your device secure from children and use parental controls.

Steps to Get Help

Feel like gaming is getting out of control? Follow these steps.

01

Stop and Reflect

Stop playing. Calmly consider — is gaming affecting your life in a negative way?

02

Take a Time-Out

Log in to your c99 account and activate a time-out or self-exclusion.

03

Contact Us

Reach us via live chat or at [email protected]. We will help you confidentially.

04

Professional Help

Seek advice from a mental health professional or counsellor. Reaching out for professional support is a sign of courage.

Live Chat Support

24/7 live chat support is available in Bengali. Talk to us about any responsible gaming question or concern — we will help without judgment.

Email Support

Email us at [email protected]. Writing "Responsible Gaming" in the subject line will ensure our specialist team responds quickly.

Limits and Policies

Deposits and Withdrawals

Minimum deposit ৳100 and minimum withdrawal ৳500. Set deposit limits to prevent overspending. Withdrawal time is 10–45 minutes.

Bonuses and Wagering

Welcome bonus up to 150% up to ৳5,000. Wagering requirement 20x. Read the terms and conditions carefully before claiming a bonus, and do not bet beyond your budget because of a bonus.

VIP and Cashback

The VIP program has 4 tiers from Bronze to Platinum. Weekly cashback of up to 0.8%. Enjoy VIP benefits, but do not feel pressured to overspend in order to move up a tier.

Remember: Gaming is a form of entertainment — it is not a source of income. Casinos hold a mathematical advantage over the long term. Play with awareness, stay within your limits, and enjoy yourself.

Questions and Answers About Responsible Gaming

After logging in to your c99 account, go to Account Settings and set your deposit limit under the "Responsible Gaming" section. Choose a daily, weekly, or monthly limit. Reducing a limit takes effect immediately; increasing it requires a cooling-off period.

No, self-exclusion can be permanent or temporary. You can choose self-exclusion for a minimum of 6 months. A permanent self-exclusion option is also available — to change it you will need to contact our support team and complete a cooling-off period.

A time-out is a temporary break — usually from 24 hours up to 6 weeks — after which your account is reactivated automatically. Self-exclusion is longer-term — a minimum of 6 months — and cannot be easily changed during that period. If you have serious concerns about your gaming, choose self-exclusion.

The minimum deposit at c99 is ৳100 and the minimum withdrawal is ৳500 — the same conditions apply across all payment methods: bKash, Nagad, Rocket, and Upay. Withdrawals typically take 10–45 minutes.

Chat with us in Bengali via c99's 24/7 live chat, or email [email protected]. We will assist you confidentially and, if needed, help you activate self-exclusion or a time-out. If you need professional counselling, we can point you in the right direction.

The minimum age to play at c99 is 21. An age verification process is carried out at registration. Minors are not permitted to open an account, and if we receive information that a minor is using the platform, the account will be closed immediately.

The c99 welcome bonus is up to 150% on the first deposit, up to ৳5,000. The wagering requirement is 20x. This means you must wager 20 times the bonus amount before you can withdraw it. Read the full terms and conditions before claiming any bonus, and do not exceed your budget because of a bonus.

Enjoy c99 Responsibly

Keep entertainment as entertainment. Enjoy cricket, slots, or live games within your limits — and check our FAQ if you have any questions.

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