Legal Document

c99 Terms and Conditions

Please read these terms and conditions carefully before using the c99 platform. This document details the policies on accounts, bonuses, payments and responsible gaming.

Last Updated: January 2026  |  Applicable to users aged 21+ only
These terms and conditions were last updated in January 2026. By registering or logging in to the c99 platform, you are automatically considered to have accepted these terms.

Introduction and Applicability

The overall framework for using c99 services

1.1 Acceptance of Agreement

By using the c99 website and services, you confirm that you have read, understood and fully accepted these terms and conditions. You also personally confirm that you are at least 21 years of age and that online betting and casino gaming is not legally prohibited in your area.

c99 reserves the right to modify these terms at any time. If you continue to use the site after updated terms are published on the website, you will be considered to have automatically agreed to the new terms. We therefore recommend checking this page regularly.

1.2 User Eligibility

  • You must be at least 21 years of age.
  • You must register with a valid and active mobile number and email address.
  • One person may create only one account.
  • c99 reserves the right to reject any registration at its discretion.

Account Management

Rules on registration, verification and security

2.1 Registration and Verification

The information you provide at registration must be accurate and truthful. c99 reserves the right to verify your identity, age and payment method validity at any time. Failure to provide the required documents for verification may result in the account being temporarily suspended or permanently closed.

2.2 Account Security

It is your responsibility to keep your account login details completely confidential. Allowing any third party to use your account is prohibited. If you believe your account security has been compromised, contact our support team immediately.

2.3 Account Closure and Suspension

c99 reserves the right to suspend or close an account without prior notice in the following circumstances:

  • If false information is provided or identity fraud is suspected.
  • If evidence of multiple accounts is found.
  • If there is an attempt to abuse bonuses or exploit system vulnerabilities.
  • If money laundering or fraudulent activity is suspected.
  • If any provision of these terms and conditions is violated.

Financial Transactions

Rules on deposits, withdrawals and payment methods

3.1 Deposit Rules

The following methods are currently accepted for depositing funds at c99: bKash, Nagad, Rocket and Upay.

Minimum deposit amount: ৳100. The same limit applies for each method. Successful deposits are generally credited to your account instantly.
  • Deposited funds apply only to the account from which they were sent.
  • Deposits from third-party accounts are not accepted.
  • If you experience any issues with a transaction, contact the support team right away.

3.2 Withdrawal Rules

Minimum withdrawal amount: ৳500. After a request is successfully processed, funds generally reach your mobile banking account within 10–45 minutes.
  • Account verification must be completed before making a withdrawal.
  • Withdrawals are only possible using the same method used for the deposit.
  • Wagering requirements must be met before withdrawing bonus funds.
  • Unusual or suspicious withdrawal requests may be held for review.

Bonuses and Promotions

Terms related to welcome bonuses, cashback and other offers

4.1 Welcome Bonus

New members at c99 can receive a 150% bonus on their first deposit up to a maximum of ৳5,000.

Wagering requirement: A 20x wagering requirement applies to the welcome bonus. This means you must wager an amount equal to 20 times the bonus before making a withdrawal.
  • Each player will receive the welcome bonus only once.
  • While a bonus is active, only play on bonus-eligible games will count toward wagering.
  • c99 reserves the right to modify or withdraw any bonus offer without notice.

4.2 VIP Cashback Program

c99's VIP program has four tiers. Weekly cashback benefits are available at each tier:

  • Bronze: Up to 0.2% weekly cashback.
  • Silver: Up to 0.4% weekly cashback.
  • Gold: Up to 0.6% weekly cashback.
  • Platinum: Up to 0.8% weekly cashback.

You can advance to higher VIP tiers through regular and active play. Cashback is added to your account at a set time each week.

4.3 Bonus Abuse

c99 follows a strict policy on bonus abuse. The following activities may result in bonus forfeiture and account closure:

  • Claiming bonuses using multiple accounts.
  • Attempting to withdraw without meeting wagering requirements.
  • Coordinating with family or friends to meet bonus conditions.
  • Exploiting system errors or loopholes to gain undue advantages.

Gaming Rules

General terms for casino games, sports betting and live games

5.1 General Gaming Terms

  • The outcome of all games is determined by a certified Random Number Generator (RNG).
  • If a game is cancelled due to a technical error, the stake for that game will be refunded.
  • If your internet connection drops during a game, a session recovery feature is available.
  • The data on the game provider's server is considered the final authority.

5.2 Sports Betting

  • Match-specific rules apply for betting on cricket, tennis and other sports events.
  • If a match is cancelled or ends before the scheduled time, the outcome of bets will be determined according to c99's sports rules.
  • For live betting, odds may change and the applicable odds at the time a bet is confirmed may differ from the odds displayed.

Responsible Gaming Policy

Our commitment to ensuring player protection and well-being

6.1 c99's Commitment

c99 believes that gambling is a form of entertainment and should never be considered a source of income. We are committed to protecting our players.

  • We offer a self-exclusion feature — your account can be suspended for a specified period upon request.
  • Players can set their own daily or weekly deposit limits.
  • If signs of problem gambling appear, our support team is ready to actively assist.

To learn more about responsible gaming, visit our responsible gaming page.

6.2 Protection of Minors

The c99 platform is strictly for users aged 21 and above. We operate verification measures to prevent access by minors. If a minor's account creation comes to our attention, that account will be closed immediately and all transactions will be cancelled.

Privacy and Security

Personal data protection and cybersecurity policy

7.1 Data Protection

c99 uses SSL encryption technology to protect players' personal information. Your financial information is stored on secure servers and is not shared with third parties, except where required by law.

To learn more about data collection and use, please read our privacy policy.

7.2 Anti-Money Laundering Policy

c99 complies with anti-money laundering (AML) policies. If suspicious financial activity is detected, the account may be held for verification and the relevant authorities may be notified. All players are required to cooperate with identity verification.

Limitation of Liability and Dispute Resolution

The scope of c99's legal responsibility and the complaints process

8.1 Limitation of Liability

c99 is not liable in the following circumstances:

  • Losses caused by internet connection interruptions.
  • Issues caused by third-party software or network failures.
  • Account information being compromised due to user negligence or carelessness.
  • Temporary service disruptions caused by unforeseen technical errors.

However, c99 always strives to resolve any technical issues promptly and to provide appropriate compensation to affected players.

8.2 Complaints and Dispute Resolution

If you have a dispute or complaint, please first contact our support team via 24/7 live chat or email. We review every complaint with the utmost integrity and aim to provide a prompt resolution.

Email: [email protected]  |  Live Chat: Connect directly from any page on the site.

After a complaint is submitted, c99 will respond within a reasonable time. If both parties cannot reach an agreement, the dispute will be resolved through neutral mediation.

Miscellaneous Provisions

Integrity of the agreement, language and final rules

9.1 Entire Agreement

These terms and conditions, the privacy policy and the responsible gaming guidelines together form the entire agreement between c99 and the player. Any prior oral or written agreements are considered void under this document.

9.2 Amendments to Terms

c99 reserves the right to modify these terms at any time. For significant changes, a notice may be sent to your registered email. Continued use of the site after changes are made will be considered acceptance of the new terms.

9.3 Language and Translation

The original version of these terms and conditions is written in Bengali. In the event of any dispute, the Bengali version will be considered final and binding.

Contact and Support

If you have any questions or need clarification about these terms and conditions, please contact our support team. Our Bengali-speaking support team is active on live chat seven days a week, 24 hours a day. You can also reach us by email: [email protected]