c99 Privacy Policy
At c99, your privacy is our top priority. This policy describes in detail how we collect, use, and protect your information.
1. Introduction and Scope
c99 ("we", "our", "platform") is a trusted online casino and betting platform in Bangladesh. This privacy policy explains what information we collect about you when you use our website c99.cam, how we use that information, and how we keep it secure.
This privacy policy applies to all services offered by c99 — including sports betting (cricket, tennis), live casino games, slots, and other online gaming activities.
By registering on our platform or using any of our services, you are considered to have fully accepted the terms of this privacy policy. You must be at least 21 years of age.
2. Information We Collect
c99 collects your personal information in several ways. Below is a description of the different types of information:
Information You Provide Directly
Information you give us directly during registration and account management:
- Full name and date of birth
- Email address and contact details
- Username and password (stored in encrypted form)
- Documents required for identity verification (KYC process)
- Financial transaction details (bKash, Nagad, Rocket, Upay account numbers)
Automatically Collected Information
Collected automatically while you use our platform:
- Device information (browser, operating system, device type)
- IP address and geographic location (approximate)
- Information from cookies and similar tracking technologies
- Logs of page visits, session duration, and click activity
- Gaming activity and betting history
Information from Third Parties
In some cases, we may collect information from trusted third-party sources for the purposes of identity verification, fraud prevention, or legal compliance. Such information is handled in accordance with strict security standards.
3. Use of Information and Purpose
c99 uses the information collected about you for the following lawful purposes:
3.1 Account Management and Service Delivery
- Creating, verifying, and managing accounts
- Processing financial transactions (deposits and withdrawals)
- Managing your gaming and betting activity
- Providing customer support
3.2 Security and Compliance
- Preventing fraud and unauthorized account access
- Complying with anti-money laundering (AML) regulations
- Ensuring age verification (minimum 21 years)
- Meeting applicable legal obligations
3.3 Service Improvement
- Analyzing and improving user experience
- Sending relevant promotions and bonus offers (based on consent)
- Testing new games and features
- Monitoring responsible gaming information
We never sell your information to third parties or share it for marketing purposes.
4. Cookies and Tracking Technologies
c99 uses cookies and similar technologies on its website to improve your browsing experience and help the platform run smoothly.
Essential Cookies
These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, ensure transaction security, and keep page navigation working normally. These cookies cannot be disabled.
Functional Cookies
These cookies are used to remember your preferences and provide a personalized experience, such as language preference and login details.
Analytical Cookies
These cookies are used to analyze user behavior on the website and monitor platform performance. All data collected is kept fully anonymous.
You can disable most cookies by changing your browser settings, though this may limit some services.
5. Disclosure and Sharing of Information
c99 keeps your personal information strictly protected. Information may be shared with third parties only in the following limited circumstances:
Service Provider Partners
Only the necessary information is shared with providers of core services such as payment processing (e.g. bKash, Nagad, Rocket, Upay), identity verification, technical infrastructure, and customer support. These partners are contractually bound to uphold our privacy standards.
Legal Obligations
We may disclose information where legally required to do so under a court order, regulatory authority request, or applicable law. In such cases, we will make every effort to notify the user in advance where possible.
Fraud Prevention and Security
Relevant information may be disclosed to protect account security, prevent fraud or illegal activity, and maintain the integrity of the platform.
Business Transfers
In the event of a business restructure, merger, or acquisition, your information may be transferred. In such circumstances we will notify you in advance and ensure the same privacy protections are maintained.
6. Data Security Measures
c99 treats the security of your information as a top priority. We have put in place industry-standard technical and organizational security measures to operate a safe and reliable platform:
SSL Encryption
All data transmissions are encrypted using SSL/TLS technology, which protects your information from third-party access.
Password Hashing
Your password is never stored in plain text. It is secured using strong cryptographic hashing algorithms.
Access Controls
Only authorized personnel can access your information, and only on a need-to-know basis. All access is logged and monitored.
Regular Security Reviews
Our systems undergo regular security testing and vulnerability assessments to ensure the highest level of protection.
Please note that no method of transmitting information over the internet or electronic storage system is completely secure. We follow the highest industry standards, but absolute security cannot be guaranteed.
7. Data Retention Period
c99 retains your personal information only for as long as it is needed for the original purpose of collection or as required to meet applicable legal obligations:
Active Account Data
All account information is retained while your account is active and used as needed to deliver services.
After Account Closure
Even after an account is closed, records of financial transactions, identity verification information, and gaming history may be retained for a specified period in accordance with legal and regulatory requirements.
Marketing Data
If you opt out of marketing communications, a record of your preference may be retained for a period of time to ensure no unwanted contact occurs in the future.
8. Your Rights
As a c99 user, you have the following rights regarding your personal information:
Right of Access
You have the right to request details of what information we hold about you.
Right to Rectification
You can request that any inaccuracies in your information be corrected.
Right to Erasure
In certain circumstances you can request that your information be deleted.
Right to Restrict Processing
In certain cases you can request that the use of your information be restricted.
Right to Data Portability
You can request a copy of your information in a machine-readable format.
Right to Object
You have the right to object to your information being used for marketing or profiling purposes.
To exercise any of these rights, email [email protected]. We will respond as quickly as possible after verifying your request. Please note that some information may not be possible to delete due to legal obligations.
9. Protection of Minors
c99 is for users aged 21 and above only. We do not intentionally collect or process any personal information from minors.
All users are required to confirm their age during the registration process. If we become aware that a minor has created an account, that account and all associated information will be deleted immediately.
If you believe a minor has created an account on our platform, please contact us at [email protected].
10. Third-Party Services and Links
Our platform works with third-party gaming software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, and NetEnt to operate games. These providers may have their own privacy policies.
When using bKash, Nagad, Rocket, or Upay as payment methods, you will be subject to the terms and conditions of those platforms. c99 is not responsible for the privacy practices of these third parties.
We advise you to read the privacy policy of any third-party service before using it.
11. Changes to This Policy
c99 reserves the right to update or change this privacy policy at any time. If any significant changes are made, we will notify you in the following ways:
- A notice will be sent to your registered email address
- A visible notice will be displayed on the main page of the website
- The "Last Updated" date at the top of this policy will be changed
If you continue using the platform after changes are made, you are considered to have accepted the updated policy. If you object to any change, you may close your account.
12. Contact Us
If you have any questions, concerns, or requests regarding your information or this privacy policy, please get in touch with us:
Email Contact
When submitting a privacy-related request, please write "Privacy Policy" in the subject line.
Live Chat
24/7 support is available in Bengali. Use live chat for instant assistance.
Response time: According to Bangladesh Standard Time (BST, UTC+6)
This privacy policy was last updated in January 2026 and applies to all services of c99. For more information, see: Terms & Conditions | Responsible Gaming | FAQ